Welcome to PROQEM Certification
The Comprehensive Guide to Professional Certification Schemes (ISO)
PROQEM is committed to the highest standards of transparency and integrity in accordance with the international requirements of ISO/IEC 17024. We present this comprehensive guide to outline all requirements, procedures, rights, and obligations related to our personnel certification programs.
First: Certification Schemes Scope
We offer professional certification programs covering multiple levels (e.g., Lead Auditor, Implementation Specialist, Sustainability Consultant), categorized into five primary packages:
· Core Quality & EHS Package:
Includes Quality Management Systems (ISO 9001:2015), Environmental Management Systems (ISO 14001:2026), and Occupational Health and Safety Management Systems (ISO 45001:2018).
· Technology, Cybersecurity & AI Package:
Includes Information Security Management Systems (ISO 27001:2022), IT Service Management Systems (ISO 20000-1:2018), and Artificial Intelligence Management Systems (ISO/IEC 42001:2023).
· Sector-Specific Package:
Includes Medical Devices Quality Management Systems (ISO 13485:2016), Healthcare Organization Management (ISO 7101:2023), Educational Organizations Management Systems (ISO 21001:2025), and Road Traffic Safety Management Systems (ISO 39001:2012).
· Resilience & Facilities Package:
Includes Business Continuity Management Systems (ISO 22301:2019), Asset Management Systems (ISO 55001:2024), and Facility Management Systems (ISO 41001:2018).
· Governance, Energy & Innovation Package:
Includes Anti-bribery Management Systems (ISO 37001:2025), Energy Management Systems (ISO 50001:2018), and Innovation Management Systems (ISO 56001:2024).
Second: Prerequisites & Eligibility:
The certified candidate is expected to demonstrate the ability to understand and interpret standard clauses, plan and conduct audits, manage non-conformities, and apply risk-based thinking. To apply for the examination, the following prerequisites must be met:
· Educational Qualification:
A university degree (Bachelor's or equivalent) in a relevant field.
· Professional Experience:
A minimum of three (3) years of practical experience, with at least one year in the field of the requested standard.
· Prior Training:
Proof of successful completion of an approved training course (minimum of 40 training hours for the Lead Auditor category).
Third: Assessment Process
· Examination Type and Content:
A written assessment (proctored paper-based or electronic) comprising multiple-choice questions (MCQs), short essay questions, and practical case study scenarios.
· Duration and Passing Criteria:
The examination duration ranges from two to three hours. A minimum score of 70% is required to pass the assessment.
Fourth: Certification Decision:
The final decision to grant certification is issued exclusively by the independent "Certification Committee" at PROQEM, based on objective evidence and examination results. Neither the training team nor the executive management has the right to interfere with this decision under any circumstances, ensuring absolute impartiality.
Fifth: Certification Maintenance, Renewal, & Suspension
· Validity and Renewal:
The certification is valid for three (3) years. Renewal requires proof of Continuing Professional Development (CPD) with a minimum of 15 hours annually, submission of a professional practice log (e.g., conducting 3 full audits or managing an implementation project), and ongoing compliance with the Code of Ethics.
· Suspension and Withdrawal:
PROQEM reserves the right to suspend or withdraw the certification in cases of Code of Ethics violations, misuse of the certification logo, failure to meet renewal requirements, or proven falsification of application documents.
Sixth: Fees Structure:
PROQEM provides a transparent fee structure covering registration, file review, examination, and certificate issuance.
· Application fees 75 USD For all program
· Examination fee internal Audit 75USD
· Examination fee Lead Auditor 125 USD
· Examination Fee Quality Manager 125 USD
· Examination Fee Consultant 150 USD
Seventh: Rights, Duties, & Code of Ethics
· Code of Professional Conduct:
The certificate holder is obligated to perform their duties with the highest degree of integrity, maintain the confidentiality of client information (unless legally required), avoid conflicts of interest, and refrain from any practices that could harm the reputation of the certification scheme.
· Use of Certificate and Logo:
The certification is granted to the individual personally and cannot be transferred to a corporate entity. The use of the "Individual Certification Logo" on business cards and resumes is permitted. It is strictly prohibited to alter the logo or imply that the candidate's employing organization is certified. Upon suspension or withdrawal of the certification, the individual must immediately cease using the logo.
Eighth: Complaints & Appeals Policy
· Appeals:
The candidate has the right to appeal the examination result or the Certification Committee's decision within 30 working days from the date of notification. An independent committee (not involved in the original decision) will review the request and provide a final response within 45 days.
· Complaints:
Complaints regarding the performance of examiners, assessment procedures, or the conduct of certified individuals can be submitted via the electronic form on our "Contact Us" page. All complaints are handled with complete confidentiality and objectivity.
To submit a complaint, please visit the following link: https://proqem-global.com/en/Contact/Index
Ninth: Impartiality & No Guarantee Disclaimer:
In compliance with ISO/IEC 17024 requirements, PROQEM, as an independent assessment body, declares the following:
· Separation from Consultancy:
Company directors, consultants, and examiners are strictly prohibited from providing any private consultancy services or tailored training designed to pass the examinations to any candidate.
· Independence of Decision:
Decisions to grant or reject certification are not subject to the individual authority of any executive director within the company and are issued solely by the "Certification Committee."
· No Guarantees:
Receiving training or consultancy from external parties does not grant any advantage or guarantee of passing our examinations; the assessment is based entirely on actual competence and merit.
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